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Resource Management Wilmslow, Wilmslow, Cheshire East SK9, UK
Aug 17, 2017
Full time
Salary: Up to £31,442 subject to skills and experience + excellent benefits package Wilmslow Royal London is the largest mutual life, pensions and investment company in the UK, with Group funds under management of £100 billion. Group businesses provide around 9.1 million policies and employ 3,253 people. (Figures quoted are as at 31 December 2016). Founded as a Friendly Society in a London coffee shop in 1861, Royal London started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first. We have a new and exciting permanent opportunity for a Quality Assurance Analyst to join the L&P 1st Line Risk team in Wilmslow. The main purpose of this role is to ensure all of our customers consistently receive a market leading customer experience, from a team that strives to be one of the most helpful and trusted sales teams in the industry. In line with regulatory requirements, you will be continuously reviewing the sales process to drive through improvements in sales, compliance and customer experience. This role will offer a fantastic opportunity to develop an exciting career with us at Royal London. Responsibilities: Provide oversight of Quality Assurance; conducting call monitoring at all levels, including check the checker Ensure customer outcomes are met through a strong sales process Use customer insight to identify areas of risk and deliver activities to bridge the gap Through compliance feedback, recommend changes to process that aim to enhance the customer experience and improve risk profile Maintain the T&C scheme and drive improvements through the use of MI/root cause analysis at team and individual level Actively promote and maintain a positive compliance culture Skills, Qualifications & Experience: Good understanding of compliance, regulation and non-advised sales, ideally in a life and pensions environment A broad knowledge of the financial services industry Commercially astute with the ability to understand and be innovative in your approach to managing risk and caution Understanding of T&C schemes and ability to demonstrate competence in line with regulatory requirements Understanding of risk management in a direct to customer sales environment Excellent communicator with strong attention to detail and interpersonal skills Approachable, flexible, enthusiastic and ability to work on own and as part of a larger team To apply, please use the 'Apply Online' link below.
TechNet IT Recruitment (Permanent) France Furlong, Great Linford, Great Linford, Milton Keynes, Buckinghamshire MK14 5EH, UK
Aug 17, 2017
Full time
TechNET-IT Recruitment are currently on the lookout for a Sales Support/Front of House to join a vibrant office. You will be working on the reception desk (located in the main office) and will be the first point of contact when candidates and clients enter the office. Providing excellent customer service at all time to ensure a professional/positive image of the company is given to all existing and new customers Will work as a PA to the Business Directors Meet and greet visitors Answer inbound calls Direct calls to suitable staff members Market company via social media (Instagram, Facebook etc) Manage office supplies Assist senior management when required. Sending and Receiving Faxes Postal Duties Filing and maintaining internal documents Managing in-house computer systems Sending and Receiving emails Data Processing Scanning documents Requirements and prospects Desired skills Ability to make efficient use of resources Good social skills Attention to detail Ability to multi-task Good interpersonal skills Basic Numeracy and Literacy skills Sound knowledge of Microsoft and Excel packages Personal qualities Amenable Big personality Outgoing Confident Ambitious Responsible Be able to use own initiative Excellent telephone manner Qualifications required No specific qualifications required but Maths, English & IT GCSE would be preferred (all C and above) Or equivalent.
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