EE Old Greenock Rd, Renfrewshire, UK
Sep 19, 2017Full time
Operations Manager- full timeCompetitive salary + additional benefits Greenock The job: We're EE, home to Britain's biggest, fastest and most reliable 4G network, and one of the Sunday Times Best Big Companies to Work for. Next up, we have our sights set on the number one slot for customer service. So if you have what it takes to help us become the leader in just about everything, there's never been a better time to join. Working at one of our contact centres, you'll be responsible for leading an operations team to deliver industry-leading customer service. You'll be hiring brilliant people and developing them, boosting performance every chance you get and, of course, keeping a lid on costs. If you're doing it right, you won't just hit sales, retention and service KPIs - you'll help us become an even more amazing place to work. What you'll do: * Give your team the support they need to deliver unbeatable customer experiences * Set and manage goals, objectives and performance indicators and do everything to help your team hit them * Hire the best people and give them the tools they need to reach their potential * Build networks that facilitate the sharing of best practice across teams * Motivate your team to go the extra mile and feel energized about EE * Make sure you and your team always follow rules, procedures and policies * Understand the needs of our customers and always work to improve their experience You'll definitely: * Be an inspirational leader with experience of managing and motivating teams * Have proven experience working in contact centres * Know what your teams want and balance their needs with business needs * Have a few GCSEs or something similar under your belt * Know how to make something that's already great even better * Be no stranger to delivering results * Have an analytical mind and an eye for detail * Take a positive, proactive approach to solving problems * Know how to manage KPIs You might even: * Know a thing or two about telecoms and technology * Have a degree or management qualification * Be a dab hand at managing projects What's in it for you? * Competitive salary * Generous commission * 75% discount on your personal EE mobile phone package * 30% Friends and Family discount from day one (conditions apply) * Bonus * Pension * Healthcare Cash Plan * Life Assurance * 25 days' holiday * Discounted products and services, as well as a range of other benefits About EE: We're EE, home to Britain's first ever 4G network and one of the Sunday Times Best Big Companies to Work for. Since becoming part of the BT family, our people have been keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. Join the Customer Service team at one of our contact centres and help bring it all to life. To apply: For more information and to apply, please click the 'apply' button. At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. If you're thinking about working for the UK's biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories it could be a great move. For more info and to apply, please click the 'apply' button.