Capita Manor Rd, Bournemouth, Bournemouth BH1, UK
Feb 20, 2018Full time
JOB TITLE: Sales Support Officer ACCOUNTABLE TO: Account Director LOCATION: Bournemouth Job Purpose Working to support the day to day sales operation within the MOD Openreach Account Team ensuring all client quotations/proposals are registered within Sales Force, progressed, maintained on a Real Time basis to agreed Service Levels. Liaising with internal stakeholders and Clients to ensure information is provided to ensure quotation Service Levels are met and continued processing of client work requests. Articulate communicator with excellent client interface skills able to work under tight timescales and produce and maintain client management records and reports. Key Responsibilities As a minimum you may be called upon to undertake all or some of these activities as required * Maintain Sales Force quotation input ensuring relevant Job Numbers within Job Book or applicable systems are raised. * Real Time updating of any change on existing pipeline opportunities and associated documentation. * Processing within Sales Force new orders and ensuring all related supporting documentation is in appropriate locations in support of Quality Assurance in lieu of Contracting by Super User. * Monitor and progress outstanding quotations where required. * Running of profitability reports from SAP where necessary in support of project analysis supporting future cost proposals. * Aiding with and in some cases heading internal Governance process for customer/project specific opportunities. * Within own area of competence, and following agreed procedures, investigate issues and other requests for support and determine appropriate actions to take. * Identify means to monitor trends on previous years sales activity by platform. * Provide cover for Account Director as and when required and provided adequate update/handover. * Carries out simple enquiries on the status of changes, using the change database where appropriate. * Responds to queries from clients/users and contacts clients/users (for whom change management service is provided) to raise queries and provide information, entering details on to the client/user database where appropriate. Background/Qualifications Demonstrates meticulous attention to detail, general awareness of infrastructure management and Service provision, and has good communication skills. Knowledge/Skills Knowledge Depth Description Business Environment Aware of The business environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular those aspects of the business which the specialism is to support (ie localised organisational awareness from a technical perspective). IT Environment Aware of The IT environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular own organisation's technical platforms and those which interface to them through the specialism, including those in closely-related organisations. Customer Service Techniques Familiar with Techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of IT services. Information Capture Techniques Familiar with The selection and application of information gathering methods, tools and techniques which are appropriate to the information required and the sources available. Examples: contextual enquiries, focus groups, structured interviews, questionnaires, observation, statistical analysis, automated monitoring tools and application logs. Function or Department Operations Familiar with The activities, structure, and position in the organisation of the functions or departments for which services are provided. Examples: sales, engineering, marketing, production. Desktop Software Proficient in The use of everyday desktop software. Examples: word processing, spreadsheets, graphics. Advance skills - Excel Quality Management Aware of The system or method for the management of quality within the employing organisation. Additional Experience QUALIFICATIONS/EXPERIENCE SC Clearance - if not existing will be required as a mandatory requirement when on-boarding Excellent Excel Skills 2+ years Sales Support experience - ideal but not essential Experience within a Sales Support Environment Experience within a Reporting Environment - ideal but not essential What we hope you will do next Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.