Job Time South Way, Croydon CR0 8RP, UK
May 31, 2017Full time
Our client is an innovative employee benefits provider, is looking for friendly, enthusiastic and confident Service Support Executive. This is a superb opportunity to develop your career with a unique and fast growing business. The role requires you to provide consistent high-quality support to members and clients, working across both our Customer Care and Benefit Administration functions; to become a source of specialist knowledge to support clients and colleagues; and to assist in the planning of schemes, delivery of the support services to members and clients and accurate reporting of schemes to clients and providers. Good candidates for this position are polite and helpful, with strong communication, time management and organisation skills. Responsibilities: We are looking for a friendly and service-oriented person to join our Customer Support team. You love solving problems and are willing to go the extra mile to ensure customer satisfaction. • Greet customers (on the phone, by email or via live chat) • Identify customer problems and provide appropriate solutions • Check voicemail, chat, and/or electronic cue frequently to identify customers who need service • Proactively follow up leads and reach out to understand customers’ problems • Create/update help tickets to document customer interactions • Escalate complex support issues to higher level supervisors/manager • Provide information about product specifications • Interact with other internal departments to resolve customer issues • Provide internal feedback regarding reoccurring issues (e.g. improper service, internal miscommunication) that can affect customer satisfaction • Support other representatives within the team Job requirements: • Over 1 years’ administration and call centre experience, ideally in employee benefits administration • Excellent interpersonal skills; ability to work closely with colleagues as part of a team • High level of verbal and written communication skills • Accuracy and attention to detail • Effective time and deadline management • Ability to prioritise tasks • Excellent MS Excel and data manipulation skills • Understanding or interest in learning Prince 2 methodology • Data Protection Act qualification/ high level awareness of risks Job benefits: • Up to £22,000 salary depending on experience • 33 vacation days including Bank Holidays • Private Medical Insurance (including travel insurance) • Death in Service Cover • Pension Scheme • Maternity and Paternity Pay • Discounted Offers • Flexible benefits including (CCV, Cycle to work, Cars, Dental Insurance, Healthcash Plan, Health Screening, Gourmet card) Hours and Location: • Full-time role based in their Head Office in Croydon So if you would like the chance to be part of our clients friendly and fast paced team in the Croydon area then apply online and attach a copy of your most up to date CV and contact details! We can’t wait to hear from you!